FAQ’s

• Visit www.silenthillstudios.com, 
• click make a booking, 
• select the date and time you want,.
• log in or sign up,
• enter the requested details and confirm. 
• You will receive a confirmation email with your booking details and access code.

• Access codes get sent out via email 2 hours before your session so it’s fresh in your inbox when you need it. You might just be too eager!
• Check your junk / spam folder
• Check you entered your email address correctly.
• If you still haven’t received your code, give us a call on 01483 399534 or send us a WhatsApp message on the same number and we can re-issue your code.

• Double check the code
• Check start / end times (the code will only work from10 minutes before your session time to 10 minutes after your session time)
• Press the # key and wait for 30 seconds before trying again.
• If it’s still not working, give us a call on 01483 399534 or send us a WhatsApp message on the same number. and we can issue you a new code.

• A step by step ‘how to’ guide and problem solving checklist can be found in your room directly above the desk, but here are some basics:
• Check the power is on both at the plug and on the desk and speakers
• Check the master fader, channel fader, channel gain, speaker volume
• Check mute buttons (including on the Mic)
• Try another lead
• Try another mic

Equipment guides:

Room 1

Room 2

Room 3

Room 4

• Let us know straight away! Give us a call on 01483 399534 or send us a WhatsApp message on the same number. We need to know immediately if anything’s gone missing, and we can issue you a code for our spares cupboard so you’ve got everything you need for your session.

• If you need any equipment from our spares room, please give us a call on 01483 399534 or send us a WhatsApp message on the same number and we can issue you a temporary code to access what you need.

• You have an upcoming booking with us, and you’ve just entered the 48 hour cancellation period.